Clear terms, no small print games.

Orders placed before 2pm PT Monday to Friday are dispatched the same day from our Los Angeles warehouse. All other orders leave within 24 business hours. You will receive a tracking link by email once the label is scanned.

Shipping within the United States is free on orders over $75. Below that threshold, a flat rate of $7.50 applies. Canadian delivery is calculated at checkout by weight and destination.

Typical transit times are 2–4 business days within the US and 5–8 business days to Canada. We do not ship to PO boxes for orders containing lithium batteries; a street address is required.

If a parcel is delayed beyond 10 business days, contact us and we will either trace it with the courier or send a replacement at our cost.

You have 30 days from delivery to return any item for a full refund, for any reason. Items should be in their original packaging with all accessories included. Opened products are fine — we want you to have actually tried them.

Return shipping is free within the United States: we issue a prepaid label and there is no restocking fee. Refunds are processed to your original payment method within 3 business days of the item arriving back with us.

Because every order is currently pay-on-delivery, refunds for returned items are issued by bank transfer or store credit — whichever you prefer. We confirm the method with you before processing.

If an item arrives damaged or faulty, tell us within 7 days with a photo and we will ship a replacement immediately, before the return arrives.

Every piece of hardware we sell carries a two-year warranty from the delivery date, covering manufacturing defects and battery capacity falling below 80% of its rated value.

The warranty does not cover accidental damage, water damage beyond the product's stated rating, or normal cosmetic wear such as scuffs and fabric pilling.

To make a claim, email services@keondrestore.shop with your order number, a description of the fault, and a photo or short video if possible. In most cases we dispatch a replacement before collecting the faulty unit.

We collect only what we need to fulfil your order: your name, email address, phone number where provided, and delivery address. This is stored securely and used to process, ship and support your order.

We do not sell, rent or share your personal information with advertisers. This site runs no third-party advertising trackers. Aggregate, anonymised visit counts may be used to understand which pages need improvement.

You can request a copy of your data, or ask us to delete it, at any time by emailing services@keondrestore.shop. We respond within 30 days.

Contact form submissions are used only to answer your enquiry and are kept for 24 months for reference.

By placing an order with KEONDRE STORE you confirm that the information you provide is accurate and that you are authorised to use the payment method presented on delivery.

Prices are shown in US dollars and include applicable sales tax where required. We reserve the right to cancel an order and refund it in full if an item is listed at an incorrect price or becomes unavailable.

Product specifications, images and availability may change without notice as manufacturers revise hardware. Where a change materially affects an order you have placed, we will contact you before dispatch.

These terms are governed by the laws of the State of California. Nothing here limits your statutory consumer rights.